Free Shipping over $150. Same day deliveries in NYC for $15. – Darling

The following applies to all online orders.

DELIVERY

Free Shipping is available for orders over $150.

RETURN POLICY:

Discounted items, undergarments, vintage, jewelry and home wares are final sale.
Full returns are accepted if postmarked within 10 days of receiving order. On arrival, return items must be unworn/unwashed and in original condition with original tags attached. Customer is responsible for return shipping costs. 

*EXCHANGE INCENTIVE-5% OFF YOUR ORDER
 For items that are eligible for a full return, Darling offers a 5% off incentive to exchange instead of return, applied towards the new order. 

To initiate a return, please email thedarlings@darlingnyc.com to request a return authorization. Refunds will be issued once the item is received in accordance with the terms described above.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed, damaged or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of DARLING DARLING LLC.

 

REFUSE SHIPMENT POLICY

In the case of a refused shipment, the customer is responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the costs of returning the package to Darling. The amount will be subtracted from the customer's merchandise refund. In this situation, Darling reserves the right to charge a 20% restocking fee.

WEBSITE USE:
All trademarks, service marks, trade names and photography are the property of DARLING DARLING LLC. No use of these may be made without the prior written consent from DARLING DARLING LLC. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of DARLING DARLING LLC, unless other wise specified, and may not be used without permission. 


COMMUNICATIONS:
We love our customers and are always working to give you the best experience. Any suggestions, feedback, ideas or communication you provide us will help us achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests, promotions and invitations to special events. However, all the non-personal information collected will be the property of DARLING DARLING LLC. 


POLICY CHANGES:
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.